FAQ

What are mood stones and how do they work?

They respond softly to warmth and touch, revealing gentle shifts unique to each wearer.

Will the colors look the same on everyone?

Not exactly — that’s the beauty. Your piece reflects your aura and environment.

What materials do you use?

All SARAHÈ pieces are crafted from 925 sterling silver and finished with 18K gold plating.
Our jewelry is handmade, hypoallergenic, and designed for everyday elegance while maintaining quality and comfort.

Can I wear my jewelry in water?

We don’t recommend it. Avoid water, perfume, lotions, and sweat to preserve the finish.

How do I care for my piece?

Wipe gently with a soft, dry cloth after wear and store it in its pouch/box. Avoid chemicals and abrasive surfaces.

Do you ship internationally?

UAE & KSA only.

UAE: 1–3 business days · KSA: 2–5 business days.

What is your returns policy?

Unworn items in original packaging within 7 days of delivery.

Is this gift-ready?

Yes. Every piece arrives in a SARAHÈ gift box with an AuraSense story card and a polishing cloth.

What about chain length?

Chain details appear on each product page; each piece includes an adjustable 40cm chain for everyday comfort.

How can I reach you?

Email Hello@sarahe.online and we’ll be glad to help.